Privacy policy

Last Updated: March 2026

Dexon ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or apply for a device through Dexon.

1. Information We Collect

We may collect the following personal information when you use our services:

Personal Identification Information

  • Full name

  • South African ID number

  • Date of birth

  • Contact details (email address, phone number)

Financial Information

  • Monthly income

  • Employment status

  • Banking information (for payments)

Device & Website Information

  • IP address

  • Browser type

  • Pages visited on our website

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and assess your device application

  • Verify your identity

  • Determine eligibility for payment plans

  • Process payments

  • Communicate with you regarding your account

  • Improve our services and website

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information.

However, we may share information with:

  • Payment processing providers

  • Fraud prevention services

  • Credit verification partners (if applicable)

  • Service providers assisting in operating our business

  • Law enforcement or regulators when required by law

All third parties are required to protect your information in accordance with applicable privacy laws.

4. Data Security

Dexon takes reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Loss or theft

  • Disclosure

  • Alteration

However, no internet-based system is completely secure.

5. Cookies and Tracking

Our website may use cookies to:

  • Improve website performance

  • Analyze traffic

  • Remember user preferences

You can disable cookies in your browser settings if you prefer.

6. Your Rights

Under the Protection of Personal Information Act, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information (where legally permitted)

  • Object to the processing of your personal information

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

8. Third-Party Links

Our website may contain links to third-party websites. Dexon is not responsible for the privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Dexon

Email: support@dexon.co.za
Website: www.dexon.co.za